Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@shopatroger.com or call (470) 502-6207. Returns must be sent to:
Shop at Roger
6742 Warwick Ave
Tucker, GA 30084
United States
If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately at support@shopatroger.com if the item is defective, damaged, or if you receive the wrong item.
Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If merchandise is shipped into the EU, you may cancel or return your order within 14 days for any reason. The item must be unworn, unused, with tags, and in original packaging.
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. It may take additional time for your bank to post the refund.
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@shopatroger.com or (470) 502-6207.